Chinese drone maker, DJI introduces a customizable drone repair and replacement plan for commercial drone fleets, called DJI Enterprise Shield. It is a comprehensive plan that provides broad accident coverage, repair and replacement services, free shipping and rapid delivery on DJI’s line of enterprise products.
Repair and replacement coverage
In a press release announcing DJI Enterprise Shield, the drone maker says:
“Professional drone operators rely on DJI systems to complete their missions with high performance and minimal downtime, and they have told us they want that same level of reliability and flexibility in an aftersales solution,” said Jan Gasparic, Head of Enterprise Partnerships at DJI. “This was the inspiration behind DJI Enterprise Shield – a plan that gives our enterprise customers the peace of mind they need to focus on their missions.”
The plan comes in two flavors Basic and Plus and protects DJI Enterprise products including the Matrice 200 Series drones and the Zenmuse Z30, X4S, X5S, XT and XT2 payloads. The plans provide a one-year coverage from the moment of activation and cover situations like pilot error, signal interference, and water damage.
Enterprise Shield Basic
Enterprise Shield Basic covers two product replacements for damaged DJI drones and payloads (with the exception of XT and XT2) covered by the plan within the one-year coverage period, at a small corresponding fixed fee. Free two-way ground shipping is used when sending products in for replacement.
Enterprise Shield Plus
Enterprise Shield Plus covers unlimited repair services and product replacements to damaged drones and payloads within the coverage amount selected by the customer. Free two-way overnight shipping is used when sending products in for replacement. The plan also covers free repair services for DJI’s Zenmuse XT and Zenmuse XT2 thermal camera payloads. DJI will provide operators with the option to use a replacement device on loan for these payloads while their original product is under repair. Enterprise Shield Plus also provides the option to share coverage across multiple DJI products, helping commercial drone operators protect an entire fleet using one plan.
Comparing the plans
Both plans are available starting today for customers in the United States, Canada, and Mainland China. The plans only provide services in the country where the products were originally purchased. For more details, including information on specific pricing and replacement costs, supported product models, and detailed parts coverage, please visit the DJI Enterprise Shield website.
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