State Farm is the first company in the U.S. that has been granted a waiver by the Federal Aviation Administration (FAA) to conduct drone operations over people (OOP) and flights beyond the pilot’s visual line of sight (BVLOS) for catastrophic assessments through November 2022. Previously, State Farm was only allowed to use drones for damage assessment for short periods in specific areas that were impacted by hurricanes.

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State Farm gets first national waiver from the FAA to use drones for damage assessment

“It’s been a team effort to make drone technology a reality,” says Senior Vice President for P&C Claims Robert Yi. “The waiver will provide our claims specialists with another way to efficiently help customers. We can use drones to assess on-the-ground damage and deploy resources. This is a huge win for our customers and demonstrates we’re recognized as a leader in drone technology.”

Current FAA regulations restrict pilots from flying drones beyond their visual line of sight and over groups of people. In a catastrophe situation, access to the impacted area may be challenged by water, debris and damage to infrastructure. The national waiver will also open up new innovation opportunities for State Farm by allowing longer-distance flights.

“There are many possibilities for the use of drones but FAA regulators need to be assured that operations can be conducted safely” said Mark Blanks, Director for the Mid-Atlantic Aviation Partnership (MAAP) at Virginia Tech. “State Farm had a compelling proposal for how drones could improve their customer experience and an unwavering commitment to safety. MAAP had the operational expertise and the research experience to help them navigate the approval process and collect supporting data. This success shows how powerful it can be when industry and academia collaborate to break new ground.”

How State Farm was able to get the first waiver

For nearly two years, State Farm has been working with the Mid-Atlantic Aviation Partnership (MAAP) at Virginia Tech on drone safety case research. In May 2018, the Commonwealth of Virginia was selected as one of 10 teams selected to be part of the FAA Integration Pilot Program (IPP). As a member of the Virginia IPP team, State Farm has worked with MAAP to assess a wide range of potential risks and strategies for reducing them.

“I’m proud of the teamwork demonstrated in making a nationwide waiver a reality at State Farm,” says Mark Oakley, Senior Vice President for Labs @ State Farm. “The partnership between Claims, Labs and Virginia Tech has been integral in getting us to this point. As the first and only company to secure a nationwide waiver to date, this is a substantial achievement and testament to the skills, knowledge, passion and commitment of these teams. We strongly believe the waivers provide us with the ability to explore new and exciting opportunities for State Farm.”

State Farm and MAAP have conducted numerous tests that evaluated the fixed-wing eBee Classic drone, manufactured by senseFly, for longer-distance damage assessment flights. Based on the strength of the research and resulting safety case documentation, the FAA approved temporary waivers for State Farm to conduct damage-assessment drone flights over people and beyond the operator’s visual line of sight in states impacted by Hurricanes Florence and Michael. Successful flights in the aftermath of the two hurricanes yielded valuable real-world experience and insights that were incorporated into the national waiver request.

Over the next several years, the members of the Virginia IPP team will continue exploring innovative ways to safely use drone technology, including catastrophe response, emergency management, and infrastructure inspection. The day-to-day operations of the Virginia IPP team is managed by MAAP.

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