DJI is serious about growing their enterprise business. Just watch the DJI Airworks keynote, if you were in any doubt. This is made clear again today as they announce an upgraded support program for business customers who buy a new Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK drone. The plan adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee. The new plan is similar to DJI’s for-consumers-only, Care Refresh plan, but now free of charge for business customers. As such a customer, you only pay a small fee when you actually need a replacement for your drone.
DJI’s Enterprise Shield will remain available and can also be used by customers who had already bought an enterprise-type drone from DJI and are looking for extra peace of mind. The difference between Enterprise Shield and the new, upgraded support program is that under the first you are entitled to unlimited free replacements, which is not the case with this new support program. And Enterprise Shield also covers other commercial grade drones such as the DJI Matrice series. See below for all the details.